Assurestor Status

All Systems Operational

About This Site

Welcome to the Assurestor service status page, this site will show the current status of our 2cloud backup and disaster recovery platforms as well as any reported incidents or planned maintenance notifications.

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UK1

Operational

backup2cloud

Operational

dr2cloud

Operational

veeam2cloud

Operational

UK2

Operational

backup2cloud

Operational

dr2cloud

Operational

veeam2cloud

Operational

Global Operational

saas2cloud

Operational

Partner Resources Operational

Partner Portal

Operational

my2cloud Portal

Operational

Hybrid Partner API

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 28, 2023

No incidents reported today.

Sep 27, 2023

No incidents reported.

Sep 26, 2023

No incidents reported.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

dr2cloud UK1 communication issues with VCD

Resolved - The issue has been identified as VCD MQTT self signed certificates having expired, this has now been fixed and full VCD connectivity restored meaning all VPGs are no longer being flagged as unhealthy.
Sep 19, 00:44 BST

Update - We are continuing to investigate this issue with Zerto engineers to understand why the error is being reported.
Sep 18, 18:29 BST

Investigating - We are currently experiencing an communication issues with VCD at the dr2cloud UK1 site.

Engineers have been deployed to investigate this and we endeavour to have this operational again soon.

Please note, replication and data IS in tact, its simply the connection to VCD that is flagging the mass alerts.
Sep 18, 15:19 BST

Sep 18, 2023

backup2cloud DB Issue

Resolved - We have now seen multiple backups complete successfully and are confident this issue is now resolved.
Sep 18, 18:23 BST

Monitoring - The new DB server is being monitored but we expect all scheduled backups to now be able to run and connect to the cloud service.
Sep 18, 17:32 BST

Identified - The Asigra DB server had to be rebuilt and have its latest DB backup restored.
Sep 18, 17:31 BST

Investigating - We are currently experiencing some issues with the backup2cloud DBs that is currently being investigated. Access to the service will be impacted at this time.
Sep 18, 09:30 BST

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023

No incidents reported.