All Systems Operational

About This Site

Welcome to the AssureStor service status page, this site will show the current status of our cloud backup and disaster recovery platforms as well as any reported incidents or planned maintenance notifications.

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DC1 ? Operational
backup2cloud ? Operational
dr2cloud ? Operational
veeam2cloud ? Operational
DC2 ? Operational
backup2cloud ? Operational
dr2cloud ? Operational
veeam2cloud ? Operational
Global Operational
saas2cloud ? Operational
Partner Resources Operational
Partner Portal ? Operational
mycloud Portal ? Operational
Hybrid Partner API ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 16, 2022

No incidents reported today.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

No incidents reported.

Jan 13, 2022

No incidents reported.

Jan 12, 2022

No incidents reported.

Jan 11, 2022

No incidents reported.

Jan 10, 2022

No incidents reported.

Jan 9, 2022

No incidents reported.

Jan 8, 2022

No incidents reported.

Jan 7, 2022

No incidents reported.

Jan 6, 2022
Resolved - This incident is now classified as resolved.
Jan 6, 10:37 GMT
Monitoring - all services remain stable since being brought online. We are continuing to monitor the storage platform in conjunction with our storage vendor to ensure everything is operating as expected.
Jan 3, 02:00 GMT
Update - Remaining impacted dr2cloud users are now being redirected to replicate to our DC2 site. Our storage vendor is continuing to investigate the root cause of the issue.
Jan 2, 12:32 GMT
Update - dr2cloud services for DC1 have now been partially restored, we are continuing to recover impacted s from DC1 to provide a full service ASAP

We will continue to monitor all platforms and the storage nodes over the next 48 hours and are continuing the investigation of the storage issue with our storage vendor.
Jan 1, 08:05 GMT
Update - Partner resources hosted at DC1 have now been restored, we are continuing to work on restoring dr2cloud services for DC1.
Jan 1, 06:30 GMT
Update - backup2cloud and veeam2cloud services for DC1 have now been restored. We are continuing to work on restoring dr2cloud services for DC1 and all partner resources.
Jan 1, 04:43 GMT
Update - We are continuing to work on restoring services. Storage migration is still underway, once completed all services will be booted and verified as operational. Further updates to follow...
Jan 1, 03:19 GMT
Update - At present all critical workloads are being migrated onto secondary storage arrays whilst our storage vendor continues to diagnose the issue we are experiencing on our primary flash arrays.
Dec 31, 21:36 GMT
Update - We re continuing to work on a fix for this issue with our storage provider.
Dec 31, 20:41 GMT
Identified - The issue has now been confirmed as a NFS storage path failure, the impacted storage array has been failed over to its standby controller and services are now being brought back online. Our storage provider is also gathering logs to perform a root cause analysis on the NFS failure.
Dec 31, 19:13 GMT
Investigating - We are currently investigating this issue.
Dec 31, 17:24 GMT
Jan 5, 2022

No incidents reported.

Jan 4, 2022

No incidents reported.

Jan 3, 2022
Jan 2, 2022